Bullsbet.io Refuses €17,000 Payout Over “Multiple Accounts” Claim—System Error or Scam? Please Help!

[katty smith]

Hey everyone,

I'm reaching out to share a frustrating experience I’ve been having with Bullsbet.io Casino and hopefully get some advice. I’m a long-time online casino player from Japan, and this time, it feels like the casino itself is pulling a scam to avoid paying my winnings.

Here’s the story: I won €17,000 at Bullsbet.io, but when I tried to withdraw, they rejected it, claiming I had multiple accounts. They based this on things like my IP, device details, and browser cookies—but I know for a fact I’ve only ever used my contracted home internet for this account. I’ve been careful since I was falsely accused of “multiple accounts” by another casino when I was using public Wi-Fi. I’ve been playing for three months here with zero issues until Bullsbet.io started having serious system errors last week.

During that time, the wagering requirements only registered at 50%, I couldn’t access some games, and I even got locked out of my account. I reached out to their support to report these glitches, but with my bonus expiring in 48 hours, I had to keep playing. To make matters worse, a friend who works in casino affiliates told me that this casino probably uses an in-house tool for detecting accounts, which can easily mess up and flag the wrong players—especially iPhone users like me.

Casino Guru (acting as an "independent investigator") backed up the casino’s claim and closed my complaint, but it seems like they just took Bullsbet.io’s side. They kept repeating the same line about multiple accounts with no real proof beyond the casino’s “evidence.” But here’s the kicker: other players on forums are reporting similar “multiple account” accusations and account lockouts, and I’m starting to think Bullsbet.io is just using this as a tactic to keep winnings.

My Questions:

1. Does anyone know if Bullsbet.io uses third-party tools to detect accounts? From what I’ve heard, external tools are much more reliable, so it’s suspicious they wouldn’t use one.

2. How can I appeal this decision or get someone else to look into it? The casino and Casino Guru both seem to have washed their hands of it. Is there another authority or a legal route I can pursue?

3. Can anyone with experience in the industry reach out to Bullsbet.io? I’m even willing to pay a success fee if someone can help me get my winnings.

Honestly, it’s so frustrating—I’ve been loyal to online casinos for years, and now they’re taking advantage. Any advice or even moral support would be really appreciated. Thanks for reading, everyone, and please beware of Bullsbet.io if you’re thinking of playing there!

Let’s stand up to these shady tactics and fight for fair play. 🙏

[robertoslots]

@katty smith so sorry to hear about this mess! 🙏

You are already doing good by making this public and applying some pressure!

SEON and iovation are industry-standard detection tools. I'd be pretty unsure about you seeing that money if it turns out to be the case. However, if they really do have in-house systems, then that's surely a strong argument on your side.

By the way, did you file a formal complaint with Curacao eGaming directly?

Yes-yes, they aren't famous for their quick interventions. But it's still a good formal step!

[SpelMästare]

Filing those complaints is such a pain in the ass... I've dealt with those a few times, and honestly, it feels like it's all for nothing. I wish there was a more efficient way to handling these kind of problems

[SnabbSpel]

Personal experience dealing with MGA with a complaint. Everything went smoothly and actually got some help. Cant say how it is on Curacao, but you would think its almost as good, right?  

[iris]

17.000€ frozen on an account 😬 so much money I would be so scared... Please share how this problem solves out I need to know