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Posted

I was playing on primebetz and managed to fight through the wager requirements. It was a long battle, but I got left with 300€. They started asking for documents, which I had ready since its not the first time I've had to deliver them but here comes the weird part. After that, they asked me to send a selfie to them? Like why would you need to see my face to give me my money? Anyway, I did send them a selfie, which they declined, and now my second photo is waiting for approval. Has this happened to anyone, is it a normal thing? 

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Posted

Yeah, done that a few times, its not the most uncommon thing but not all casinos ask for it. It's just a very secure way of proving that you are actually you. Cant really "scam" the casino with identity if you hold ID and take a photo you in it 😄. It does tho feel very silly. How long have you been fighting with them?

Posted

Feels like sometimes they are just asking for the most ridiculous things to stall the payment but I have never needed to send any selfies. I do prefer pay n play casinos so rarely any documents are needed. Mobilebet and ninja casino are my two favourites. 

Posted
1 hour ago, welliewalker said:

Yeah, done that a few times, its not the most uncommon thing but not all casinos ask for it. It's just a very secure way of proving that you are actually you. Cant really "scam" the casino with identity if you hold ID and take a photo you in it 😄. It does tho feel very silly. How long have you been fighting with them?

As said here, it is just to confirm that you are who you claim to be.

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