Scatters Casino with owner Gammix Ltd. doesn’t care or answer on claims!

[Jan Kristiansson]

I send an valid and correct claim to them first week of May and despite I pushed them every week during four month, they simply ignore it and obviously decided to handle clients claim by not act or answer. I have also asked them many times to send me my made transactions as well as copy of theirs previous T&C due to they changed them after they received my claim, but also there just totally silence.

Even the worst blacklisted scam casino´s normally answer anyway, while Scatters casino just simply don´t care.   

 Background on my claim is that I having a problematic playing addiction as I went into after my divorce six years ago. It all ended up so badly that I was hospitalized for my addiction under three month during 2018. I then started at that time to use the Swedish playing tool game break which locked myself for all gaming at all casinos whom have license in Sweden, and by law can approach players in this market. According to the Swedish law from January 2019, only casino whom have license in Sweden have legal right to act here and to approach Swedish player. It is stated clearly that a casino without Swedish license are making an criminal action if they in any way do marketing or process Swedish players. To offer bonuses or campaigns except the first welcome- bonus is also strictly forbidden, even for a casino with license.

 1: Scatters VIP staff did without Swedish license during 2020/2021 active and deliberately processed me on weekly basis with running campaigns, bonuses and cashbacks encourage me to play, despite they very well know it´s against the Swedish law. I have whole binder of material that proofs this.  

  2. CJEU has have repeatedly recognised EU countries’ rights to restrict the cross-border supply of certain gambling services where necessary to protect public interest objectives such as the protection of minors, the fight against gambling addiction, and the prevention of crime and fraud.

  3. Scatters T&C (contract) will be classified as unfair according to EU Directive 93/13 of 5 April 19, and a company’s T&C doesn’t go above country laws and EU directives. 

• T&C (contracts) shall not obliging the consumer to fulfil all his obligations where the seller or supplier doesn’t. 

 4. It is also stated according to Chapter 19, second paragraph of the Swedish Gaming Act: "there is an obligation not to provide Payment Solutions to casino whom lack a Swedish license". I have thereby asked Scatters repeatedly for my made transactions, but they refuse to answer that as well.

 5. It was on top of all this also quite obvious for Scatters that I had a heavy playing addiction. 

One example was when I had an balance of euro 75.000 and wanted to make an withdrawal in August 31 -2020.  Then they suddenly asked for huge many additional document despite I was verified already. But when I sent all that asked additional docs as they wanted, my withdrawals was still not processed 5 days later. In the end I played it all back of course as they waited for, and after that they gave me a lot of big free bonus money and encourage me heavily to continue. All this correspondence is saved of course. They on the other hand never asked for such extra documents during my huge deposits, as they must according to the T&C.

 6. There where two other casinos involved in my claim process for same issue and both of them chose an settlement instead of a process. They of course understood that they had broken the law, while Scatters decided to not even answer. Scatters have got proof on these settlements as well. 

 7. My damage is so much more than just money, but I choose to legally only demand reimbursement for my net loss euro 59.180 as I made with Scatters during 2020/2021 when theirs loyal team against the Swedish law and EU directives, processed me more or less every day by phone and mail.

Jan Kristianssson 

 

 

 

[jongmaster]

Hey Jan!

Thanks for bringing this up in our forum.

I will contact Scatters casino myself for any possible feedback to you.

I'll keep you updated!

Best regards,

Silver

 

[jongmaster]

Hey again!

I contacted Scatters casino and here is their reply to you:

Thank you for the feedback, As with all feedback we appreciate and would like to address the comments. Regarding this case at hand we are extremely sorry to hear of the addiction difficulties they faced. We take social responsibility extremely seriously and in doing so we do regular checks in an attempt to always keep players safe.
To address the points mentioned:
The player did not receive any more or less bonus percentage than any other normal player as would be expected on an MGA licensed casino.
The last terms update was made on the 5th of July 2023 and the main changes related to the privacy policy as to reflect the regulatory changes. Should the player want a copy of the old terms they may get them by contacting the relevant department.
Due to the nature of this player's case it had been escalated to the legal department who got back in contact with the player. The legal team had replied to the player but it seems that the player was not satisfied with their reply. Since then the player has been coming to the support team often wanting a different reply. Unfortunately, our support team can not answer for the legal department, thus, the player was informed accordingly. Yet they still kept on coming to the support team whom they are aware can not assist them in the matter. Eventually the support team stopped replying after informing the player that there is nothing they can do as the customer would need to speak to the legal department as it is up to their discretion.
We also take money laundering very seriously and so the KYC and Extended KYC documents are requested in line with the AML policies
 Moreover at no point did Scatters market toward Swedish customers and the player found our casino on their own accord.
In sum we promote fair and responsible gaming at our forefront and are always happy to discuss and assist the customers. However, due to the legal escalations from this customer, they will not be able to discuss any of it with the support team as their case had been passed on to the legal team, whose decision would be final.