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It has happened to me also, just need to be more careful with the bonus terms. 

2 hours ago, blackpantheroldtownroad said:

I had a wager left and was casually doing my thing. Suddenly, all my balance disappeared, and I contacted customer support. They told me that I had played a game that was not allowed to be played with bonus funds and for that reason they nullified my balance. Isn't that just a straight up scam??

 

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On 6/26/2024 at 12:59 PM, blackpantheroldtownroad said:

I had a wager left and was casually doing my thing. Suddenly, all my balance disappeared, and I contacted customer support. They told me that I had played a game that was not allowed to be played with bonus funds and for that reason they nullified my balance. Isn't that just a straight up scam??

Yes, be careful with this. If you break the bonus terms, the casino is eligible to cancel your bonus funds. 

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